Send and receive SMS to reduce operating costs

In today’s unpredictable economic conditions, with businesses downsizing, shrinking budgets  and looking for innovative ways to cut down costs, without affecting the quality of service delivery, more and more companies are turning to Corporate SMS messaging tools to saving time and money by sending and receiving SMS.

Think of all the calls your business receives every month from customers wanting an update on the status of their service or to find out their balance or even a due date.  Then there are the thousands of calls you make to customers requesting information.

What about all the letters and statements you send out: how many of these could be replaced with something which is faster, far more likely to be opened and at a fraction of the price?

Then there’s all the communication between staffs and customers, requiring staff to do overtime at the expense of the business.

How many of these things could you replace with an SMS messaging tool?

Reduce wasted appointments: Confirming appointment dates, times and locations and reminding customers of these details on the day of the appointment dramatically reduces the number of no-shows, wasting less staff time and meaning fewer missed sales opportunities.    

Service notifications: If customers know their exact service status then they are more likely to stay put, reducing repeat visits and cutting transport costs.

Lower marketing costs: With a text message costing just a few pesewas depending on the volumes, the high response rates and brand recall generated from an SMS campaign means the Return on Investment (ROI) of SMS campaigns is significantly higher than other traditional forms of marketing. Coupled with the fact that customers may likely forward these promotions on to friends and families, the campaign could go viral for free. 

Effective and personalized marketing: Today's marketing demands that customers are dealt with as individuals, by applying segmentation and targeting. This is the answer SMS marketing provides which far outweighs the traditional channels of marketing in terms of cost-effectiveness and benefits from volume discounts. It is also customer friendly in use and could be used as a customer reminder service.