Improve customer service by sending SMS reminders

People like SMS.  It’s instant and it’s convenient.  People also like being kept up to date about what’s happening with service being rendered to them, i.e. their account status or their enquiry. Sending SMS from PC to mobile phone is faster and cheaper than calling or writing to customers and far more widely read than email.  So, not only can you save money by switching to SMS, you can also improve your customer service.

Send SMS reminders and requests easily

Appointment reminders: SMS reminders are great for customer service and they dramatically reduce the number of customers turning up late – or not at all.

Balance reminders: Whether it’s a bank account, a credit card, mobile phone credits or even loyalty points, SMS reminders allow people to quickly know exactly where they stand and reduce calls to your offices or call centre.

Service notifications: Keeping customers up to date with their services gives them peace of mind and means they’re more likely to be loyal to you, saving you operating costs, and regular customer visits.