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Before the introduction of our ultimate business messaging tool, the SMSGH Messenger Pro, insurance companies received little response from renewal notices sent by regular post. An immediate channel of personalised communication was thus imperative. In early 2005 some leading insurance companies (Enterprise Insurance, State Insurance, Provident Insurance, Metropolitan Insurance, etc.) set out to use our SMS alert service for both thier brokers and clients that would provide them with more rapid and proactive communication at each point in the claims cycle. They wanted to develop the service and deliver the benefits to clients as rapidly as possible. SMSGH would prove to be invaluable in providing the means to make this happen. The results were overwhelming; an average increase of over 500% in renewal policies.
SMSGH's messaging solution has been used effectively for responding to orders, alerting customers on the status of their orders, organizing the timely collection of purchases or repairs, and even as an internal tool to monitor the progress of product manufacturing or shipping.
SMSGH's SMS solutions have successfully been used to provide reliable and timeous notifications of serious system issues such as downtime and change in security status to both customers and clients. In addition it has also been used as a preventative measure for these issues e.g. alerting clients when the air temperature in a server room goes above a certain level as used by Fanmilk Limited.
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Banking and Financial Sectors
SMSGH's mobile messaging solutions has been effectively harnessed to address identity theft concerns through actionable fraud alerts and real time transaction alerts, increase customer retention and satisfaction through account. Our SMS Banking applications have also been utilised to deliver real-time anytime, anywhere banking to over 200,000 bank customers. Our easy-to-use desktop applications are in use daily as reminder for staff meetings, loan alerts, customer notifications (such new product/service information, checque book collection notifications) and more.
SMS provides an easy, cost effective and reliable way for you to keep in contact with your customers by alerting them to changes in programs, sending them event updates and even easily allowing potential customers to sign up for your service. Customers such as Coca-Cola, NET2TV, TV Africa, GTV, YFM, etc. have utilised our mobile messaging infrastructure to deliver mobile entertainment to customers.
SMS is a cost effective tool that can be reliably and timeously used to alert customers of delays, confirm bookings, as well as send schedule changes and updated arrival times so that pick-ups can be there at the correct time to collect guests.
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